The integration will improve the goods-in-transit insurance experience for EKM retailers by offering a digital alternative to carrier liability cover, and help close the industry-wide protection gap in which 90% of goods in transit are under or uninsured.
With online sales now making up over one-third of the UK retail market share, delayed, damaged, and missing goods continue to rise, regularly impacting retailers and their customers’ experience. Retailers using Anansi will be able to automatically protect their goods up to the full retail value, avoid cumbersome manual claims experiences, and protect their customer delivery experience.
The new digital service will eradicate admin and automate the customer journey from start to finish, including an automated claims process for lost and delayed parcels, triggered parametrically by predefined time thresholds. This will make it easier for retailers to focus on their core business activities and customer satisfaction, rather than worrying about the risk of loss or damage of goods in transit.
Anansi technology will help customers protect bottom line
According to reports, the platform is the only solution in a $33 billion market that is automated to offer one-click signup, zero admin, and parametrically triggered claims and payouts when a parcel is lost or delayed. The partnership between Anansi and EKM is expected to revolutionise the way goods-in-transit insurance is offered and managed in the UK e-commerce industry.
Mark Gilbertson, Channel Partner Manager at EKM, said in a statement, “EKM is constantly on the lookout for innovative technology to assist our network of thousands of independent retailers. Anansi’s automated goods-in-transit insurance will help retailers better protect their goods, bottom line, and customer experience.”
The Anansi-EKM partnership aims to provide retailers with an accessible and hassle-free goods-in-transit insurance solution, with a focus on providing better protection for their businesses and customers. The partnership is expected to increase the uptake of digital insurance in the UK e-commerce industry, as it provides a more reliable and cost-effective alternative to carrier liability cover.
Megan Bingham-Walker, Co-Founder & CEO of Anansi, said, “The Anansi-EKM partnership is the start of an exciting new era for Anansi. We’re thrilled to be working with the UK’s leading e-commerce platform, EKM, and look forward to the Anansi service alleviating some of the pressures facing many e-commerce businesses.”
