Blink Parametric, the Irish Insurtech firm, in partnership with MAWDY, a global insurance and reinsurance services provider and part of the MAPFRE Group, has announced its entry into the Sub-Saharan African market. The launch, beginning in Kenya, marks a significant milestone for both companies, offering real-time travel assistance to insurers reinsured by MAWDY in the region.
Blink Parametric’s flagship Flight Disruption solution will be rolled out to customers of MAWDY’s partner networks in Kenya, with further expansion planned across the Sub-Saharan region. This service provides insured travelers with immediate assistance when their flights face delays.
By registering their flight details, travelers are monitored in real-time by Blink Parametric. If a flight is delayed by four hours or more, the insured passenger is notified and granted VIP access to one of 1,300 executive airport lounges worldwide. This access remains valid for up to six months if not used on the day of the disruption, offering a stress-free solution for disrupted travelers.
This innovative service will help streamline travel insurance claims and improve customer satisfaction in the rapidly growing Sub-Saharan travel market
Sid Mouncey, CEO of Blink Parametric said of the move, “This is a landmark expansion and a clear demonstration of our increasingly effective and productive partnership. MAWDY solutions power some of the biggest insurance brands across five continents and with our Blink Parametric platform is now primed to switch on and start delivering real-time travel assistance, world-wide, 24/7 to their partners and customers in Kenya. I look forward to building on this exciting new market experience across Africa.”
Blink Flight Disruption is designed to deliver operational efficiency on processing high frequency, low severity claims when the traveler needs immediate, real-time claim resolution.
Speaking of the partnership, Zigor Díez Gamboa, Global Head of Travel Segment, MAWDY, “MAWDY operates in Sub-Saharan Africa within the travel insurance, banking and airline sectors. Supporting our 160-strong partner base and their customers over the past 20 years has established MAWDY as the travel reinsurer of reference in most markets, and we continue to grow. Adding Blink Flight Disruption to our service benefits across Africa allows us to offer a superior service delivery and boost our digital assistance innovation strategy for the region.
Real-time assistance, when they need it is key to delivering on our customer commitment. We mean it when we say, “We are MAWDY and we are here, for you.” This is a great solution for a great market!”
Source: Blink Parametric
