The partnership primarily aims to modernise Columbia’s technological infrastructure to meet changing market requirements, particularly in enhancing operational efficiency and the customer experience.
Columbia’s offerings are designed specifically to cater to the unique needs of small and medium enterprises. They offer comprehensive services, covering various states and adapting to the specific requirements of particular markets. The partnership will see Columbia integrating Guidewire’s InsuranceSuite onto the Guidewire Cloud, across all the business lines where Columbia operates. PwC will help to support the implementation.
Columbia will also integrate other Guidewire Solutions offerings such as Guidewire Canvas, Guidewire Compare, and Guidewire Predict into their operations. The company has also chosen SmartCOMM from Smart Communications to enhance customer communications management.
Lisa Wharton, CIO at Columbia, said: “We selected Guidewire because we needed to modernise our technology platform to meet our long-term business strategy needs. Guidewire is the leading insurance software provider in the world. It is ahead of others in functionality, focus on research and development, and support, just to name a few.”
David Laker, Chief Sales Officer at Guidewire, commented: “We are pleased Columbia has chosen Guidewire to serve as the technology foundation to continue its mission of building enduring relationships with its customers by providing exceptional service and value. It offers a new, innovative approach enabling smaller insurers to implement emerging technologies in a more economical and expedient fashion.”
Finally, Imran Ilyas, Practice Leader at PwC, added: “In today’s dynamic and ever-changing business environment, cloud transformation has become an essential requirement rather than a luxury.”
Source: FinTech Global
