The programme applies to more than 25 countries in Europe and the United States with the ability to scale globally.
The comprehensive travel protection offerings are embedded directly within the customer booking flow, benefitting passengers with AI-backed product recommendations and price optimisation, plus a seamless claims experience.
The agreement was jointly developed by the two companies to provide tailored protection for any global destination, with product offerings that travelers can dynamically bundle and unbundle, providing them with additional confidence and new revenue streams for SAS.
According to a statement released by Cover Genius, the collaboration also aligns with a major shift in the way travelers prefer to purchase protection. A global travel insurance survey*, conducted by Momentive.ai and commissioned by Cover Genius, showed that customers were most satisfied when they purchased travel protection directly from their travel provider or airline. The results show that 69% of EMEA travelers prefer to purchase travel insurance directly from their airline or travel agent for their next trip. Nearly half of EMEA travelers (47%) prefer embedded protection over the
“While tourism is on track for a full recovery this year, airlines are looking for new ways to entice travelers back to the skies with a sense of protection,” said Peter Smith, VP of Partnerships, Travel at Cover Genius. “We’re excited to co-create this exclusive partnership with SAS to provide peace of mind and an improved customer service experience should travel plans not go as expected. Convenience and client loyalty are at the core of offering embedded protection for travelers, which also offer SAS additional revenue growth as the industry continues to recover.”
SAS passengers from Europe and the US can choose comprehensive protection and cancellation cover options for any destination in real time with XCover, Cover Genius’ award-winning global distribution platform, based on their needs while they book online. Should they need to make a claim, travelers can log into their XCover account in 40 different languages, respond to a few questions and receive instant payouts for approved claims in more than 90 currencies once approved. Traveler coverage and claim payments can extend to global destinations, currencies and markets as the partnership grows.
“This partnership with Cover Genius allows us to cater to our travelers’ preference for a dynamic and tech-forward solution that is easy to use, convenient and scalable,” said Caroline Bergström, Head of Ancillary Products, Connectivity and Retail of SAS. “We are proud to be able to offer relevant and clear protection options that will help welcome more passengers on board and ensure that every aspect of the customer journey is as good as it possibly can be.”
