This partnership follows a travel insurance survey that shows the majority (74%) of British travellers plan to switch from their current travel insurance channel due to dissatisfaction with coverage and claims experience, representing the highest percentage of dissatisfied customers globally, according to a survey conducted by Momentive.ai.
The study also showed a correlation between NPS and resolution time for claims, suggesting that claims backed by faster payments, clearer policy wordings, online status updates, online filing and avoidance of data re-entry can all increase satisfaction rates.
By integrating with XCover, Cover Genius’ global distribution platform, Ryanair customers will have the option to purchase a selection of protection products tailored to their itinerary.
Source: The Paypers
