As FWD Group’s strategic cloud provider, AWS will continue to host FWD’s core business applications, which include finance, customer, and insurance agent interfaces. The extended partnership will boost FWD’s agility, scalability, and resilience, supporting the company’s ongoing transition away from operating its own onsite data centres.
The collaboration with AWS is expected to provide FWD with improved capabilities to meet evolving business needs and deliver superior services to customers and agents.
FWD Group operates as a, serving over 13 million customers across 10 markets, including several of the world’s fastest-growing insurance regions. Founded in 2013, FWD is dedicated to transforming the perception of insurance. The company prioritizes a customer-centric and digitally-driven approach to offer innovative solutions, straightforward products, and a more accessible insurance experience.
Sandeep Pandey, Group Chief Technology & Operations Officer of FWD Group, said, “At FWD, cloud computing is a holistic business strategy, not just a priority for the technology function. This digital-first mindset has delivered operational infrastructure and capabilities that are not only secure and cloud-based, but also fully integrated across business functions and with valued partners like AWS. With these foundations in place, we can now further scale our generative artificial intelligence (“AI”) deployment in an efficient, effective and responsible way, in line with our vision of changing the way people feel about insurance.”
Cloud technology has positively impacted FWD’s software development and deployment, expediting time-to-market and enhancing customer experiences. At the end of 2023, 97% of FWD Group’s applications were migrated to the cloud – up from 27% as of 31 December 2020 – with 93% of applications targeted for retirement decommissioned.
Francessca Vasquez, Vice President of Professional Services and Generative Artificial Intelligence Innovation Center, AWS, said, “AWS has been supporting companies in the financial and insurance industry around the world to better serve their customers with its cloud and AI technologies for more than a decade. FWD Group’s ambition of harnessing the power of cloud and generative AI demonstrates their commitment to digital transformation and customer-centricity.”
Vasquez added: “We are excited to continue supporting FWD Group with AWS’s proven reliability and capabilities, helping them accelerate innovation, save cost, drive efficiency and expand their business.”
