According to Gallagher, the platform will be a pioneer in the market and improve client service. It will cover all stages of the broking lifecycle, from enquiry and quotation to policy issuance, claims, and settlement.
Novidea’s cloud-based insurance management platform is built on Salesforce, which standardises and automates processes to improve efficiency and enhance the user experience. The platform includes a self-service portal that gives clients access to key insurance information, including renewals, policies, claims, and analytics, from any device.
“The specialty insurance market needs to provide better technology tools to its clients, so we are very excited to partner with Novidea to implement a platform that will make a real difference,” said Nick Williams-Walker, COO of Gallagher’s specialty division. “Implementing this platform demonstrates our aim to be at the forefront of digital solutions, providing clients and insurers with market leading insight and data.”
Gallagher said its investment in this platform reflects the need to harness digital technology for the specialty market. It will also enable it to take full advantage of the Lloyd’s Blueprint Two digital strategy. This will help Gallagher to better integrate into the marketplace its future developments that provide value to its customers.
“We are delighted to embark on this digital transformation journey with Gallagher,” said Roy Agababa, CEO of Novidea. “Many brokers are looking to find a way to transform their business and we are thrilled to partner with such an industry-leading organisation. By working together and using our cloud-native data-driven insurance management platform, Gallagher will be able to easily turn data into insights to enable better informed business decisions, as well as benefit from greater efficiencies and deliver an outstanding client experience.”
Source: Insurance Business Magazine
