The cloud-native platform is set to transform interactions with policyholders and agents across multiple channels, offering a seamless digital experience.
The Insurity Interaction Platform, developed in collaboration with Glia, a leader in customer interaction technology, is designed to enhance customer interactions and operational efficiency. It enables underwriters and agents to collaborate seamlessly on screen, reduces customer servicing costs, streamlines claims communication and processing, and boosts revenue opportunities through guided policy applications.
Key benefits of the Insurity Interaction Platform include:
- A threefold increase in online policy application conversions.
- A 20% reduction in call center average handle time.
- A 25% increase in policyholder satisfaction.
The platform supports transitions across various interaction channels, including phone calls, chats, video calls, and SMS. It also integrates smoothly with Insurity’s policy, billing, claims, and premium audit solutions.
Leveraging the capabilities of the Insurity Interaction Platform enables insurance carriers and MGAs to meet their policyholders and agents on screen, ensuring efficient and effective digital engagements that enhance overall customer experience and operational performance.
“Glia is proud to partner with Insurity to launch the Insurity Interaction Platform, powered by Glia,” said Dan Michaeli, Chief Executive Officer at Glia. “Our collaboration brings advanced digital interaction capabilities to the insurance industry, enabling carriers and MGAs to interact with their customers and agents more effectively and efficiently. The ChannelLess™ platform empowers insurers to engage policyholders, agents, and potential customers in any channel to provide an effortless, personalized experience.
“We are thrilled to introduce the Insurity Interaction Platform, powered by Glia, which will revolutionise how carriers and MGAs connect with their policyholders and agents,” said Sylvester Mathis, Chief Insurance Officer at Insurity.
He adds: “This platform not only boosts efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It’s a significant step forward in our commitment to delivering exceptional digital solutions to the insurance industry.”
Source: Insurity
