The platform, which aims to address key inefficiencies, enables claims adjusters to quickly draft, review, and send complex notices such as Denial Letters and Reservation of Rights notices, significantly improving workflow efficiency.
The traditional process for preparing claims notices has long been a pain point for insurance teams. Claims adjusters often spend a considerable portion of their day manually drafting and reviewing notices, a repetitive process that can cause delays and bottlenecks. Key challenges include:
Manual Drafting: Adjusters spend over 25% of their time drafting notices. Complex claims require extensive analysis of policy documents to extract relevant language, leading to significant time costs.
Cumbersome Review Cycles: Review processes involving multiple emails and meetings create delays, making it difficult to deliver timely notices.
Inconsistent Documentation: Without standardised templates, notices often vary in tone and language, increasing the risk of non-compliance with regulatory requirements.¨
Kyber’s platform leverages artificial intelligence to streamline and automate the process of drafting and managing claims notices. Key features of the platform include:
Automated Drafting: The platform’s AI engine drafts notices in seconds by extracting the correct policy language from documents, eliminating the need for manual review by adjusters.
Real-Time Collaboration: Teams can collaborate on notices in real time, speeding up review and approval workflows and reducing reliance on email and meetings.
Consistency and Compliance: Pre-built templates ensure uniformity in tone and structure, minimizing the risk of errors or non-compliance.
Key Features of the Kyber Platform
Kyber’s platform offers features designed to streamline the insurance claims notification process. The platform’s AI-generated notices automatically draft complex documents, such as Reservation of Rights or Coverage Denial letters, by extracting relevant policy details and personalising the format, making them ready for immediate review and dispatch. Its review workflows allow teams to tailor processes to their needs, ensuring compliance with internal policies.
Kyber also supports omnichannel delivery, automating the dispatch of notices through both physical mail and digital channels, ensuring timely and accurate delivery. Additionally, the platform integrates with leading claims management systems like Guidewire and Snapsheet, enhancing the user experience without disrupting existing workflows.
By automating much of the notification process, Kyber helps claims teams save more than 25% of their time, allowing adjusters to focus on higher-value tasks. The platform’s automation not only improves efficiency but also reduces operational risks by ensuring consistency and compliance in documentation.
Arvind Sontha, co-founder of Kyber, highlighted the platform’s potential impact: “We created Kyber to address inefficiencies in the claims notice process.
He added “By automating this tedious task, adjusters can work faster, more accurately, and with greater satisfaction, ensuring a more transparent and consistent process.”
