Madanes specialises in large and complex insurance schemes in property, liability, and health, as well as risk and claims management. With a substantial customer base and thousands of daily enquiries, Madanes chose Novidea for its comprehensive support options.
Adopting Novidea’s platform will enable Madanes to fully digitise its operations and business processes. Integrating data from various departments will create a single source of information, providing a holistic customer view. This integration will also allow agents to offer bespoke solutions to customers at the most effective prices.
Madanes’ customers will benefit from a multi-channel communication system, enabling easy contact with the company, rapid responses, and the ability to perform multiple actions independently.
Boaz Rubin, CEO of Madanes Insurance Agency, commented: “With the implementation of Novidea’s platform, we have completed an end-to-end digital transformation that is expected to yield unprecedented operational efficiency and the provision of efficient, fast, and high-quality service to our policyholders, with 80,000 insurance claims submitted each year. The integration of multiple data sources and the insights presented by the Novidea platform enable us to conduct in-depth analysis and map the risks to which the business and insureds are exposed. We are then able to adjust our solutions offering, reduce expenses for our insureds, and enhance customer experience and satisfaction.
As insurance experts, we know how to maximise the benefits from Novidea’s platform, which is among the most advanced and successful in the world, and we heavily rely on the knowledge and experience of the company’s people,” Rubin added.
Roi Agababa, CEO and Founder of Novidea, added, “Insurance organisations worldwide are dealing with outdated and disparate technologies that do not meet today’s needs. Against the backdrop of increasing competition, and with the aim of enhancing customer experience and providing an advanced digital experience, they are looking to replace their traditional systems with new generation systems. This growing demand for innovative technological solutions seeks to improve data quality and access, provide a smooth digital customer experience, and streamline processes. We are excited that Madanes has stepped into the technological forefront of the insurance industry, which will help it maintain its leadership in the market, both in terms of service and customer experience and in operational efficiency metrics.”
