Through the integration of Kalepa’s Copilot platform, Merchants Insurance Group aims to deliver more tailored coverage and outstanding service to its agents, policyholders, and the communities it serves.
This collaboration highlights Merchants Insurance Group’s steadfast commitment to underwriting excellence and its dedication to investing in innovative solutions to meet the challenges of a dynamic market.
Founded in 1918, Merchants Insurance Group is a prominent mutual insurer offering a variety of commercial and personal insurance products across several states.
Kalepa, a FinTech company, specialises in cutting-edge underwriting platforms designed to help insurers streamline processes and make informed risk decisions with greater accuracy. The Copilot platform transforms the underwriting process by managing submission triage, enabling underwriters to prioritise the most promising risks and optimise their time.
This strategic tool conducts in-depth risk assessments, uncovering exposures and providing evidence-backed recommendations, allowing insurers to underwrite with precision.
Beyond its robust underwriting capabilities, Copilot has been praised for its ability to deliver immediate value. Merchants Insurance Group received positive feedback about Copilot from one of its programme partners, which played a crucial role in its decision to adopt the platform.
Charles Makey, President and CEO of Merchants Insurance Group, expressed enthusiasm about the collaboration, stating, “As we begin our next century of serving policyholders, it’s essential that we invest in cutting-edge solutions like Copilot to effectively navigate evolving risks and market dynamics. Copilot’s underwriting capabilities align with our commitment to providing tailored coverage and exceptional service to our agents, policyholders, and communities.”
Joe Meyer, Senior Vice President of Underwriting, Product Management, and Corporate Programmes at Merchants Insurance Group, highlighted how Copilot drives value from day one, saying: “Thanks to Copilot, we can streamline our underwriting processes immediately, enabling our underwriters to make better risk decisions with greater confidence. With Copilot managing our triage process, our underwriters know exactly which submissions to prioritise and can focus their time on the most profitable risks.”
Paul Musialowski, Director of Corporate Programmes at Merchants Insurance Group, said: “We received fantastic feedback about Copilot from one of our programme partners, so we knew we had to explore adopting it ourselves. Copilot doesn’t just scratch the surface; it delves deep into every risk, uncovering exposures and providing recommendations with full transparency and clear evidence. With Copilot, we are confident that we have the information needed to make informed decisions and underwrite with precision.”
Paul Monasterio, CEO of Kalepa “We are excited to partner with Merchants Insurance Group to support their ambitions for years to come. Mutual insurance companies like Merchants play a vital role in our industry, and we are proud that Copilot is the underwriting platform of choice for mutual insurers everywhere. Our partnership with Merchants is a testament to the value that carriers and programmes can achieve when deploying Copilot across their organisations. Copilot is the platform insurers trust to deliver real, measurable impact, and we are thrilled to be transforming commercial insurance by helping insurers achieve their growth, profitability, and efficiency potential,” Meyer said.
