DALBAR is the leading industry expert for evaluating customer service experiences, and its award recognises companies that provide a superior standard of care across all channels of customer interaction.
The organisation acts as an independent third-party expert that provides audits, evaluations, ratings, and due diligence. DALBAR certifications are the mark of excellence in the financial services community, and companies that receive this award have demonstrated a commitment to customer service that is above and beyond industry standards.
According to reports, Nationwide’s achievement is a testament to the company’s unwavering dedication to ensuring its customers are engaged at every touchpoint of their journey.
Nationwide constantly strives to provide a better CE, says DALBAR
“Top of mind for Nationwide is ensuring that regardless of the path taken to connect with the firm, the result is a delighted customer. This is evidenced by the laser focus on making ongoing improvements to the already highly positive service experience,” said Shelley Eramo, Director at DALBAR.
Eric Stevenson, president of Nationwide Retirement Solutions, said, “Earning this recognition from DALBAR affirms our ongoing commitment to plan sponsors and participants delivered by our superior team and innovative technology.”
He added: “As retirement savers weather the impacts of market volatility and inflation, we remain committed to delivering award-winning service and support for our customers in whatever way they prefer to work with us.”
Join Nationwide in New York at ITI USA
Jim Fowler, Nationwide’s EVP and Chief Technology Officer is a leading speaker at Insurtech Insights USA 2023. He will be giving a keynote speech on: The Bionic Insurance Company: “We can rebuild them” on June 8th, at the Javits Center in New York. To find out more, click here