The partnership aims to transform the way customers safeguard their travel bookings, including flights, hotels, rental cars, and vacation packages booked through Priceline.
The collaboration leverages Cover Genius’ acclaimed global distribution platform, XCover to offer Priceline, customers tailored travel protection with enhanced user benefits. Once protection is purchased, users can seamlessly manage policy details, access customer support, file claims, and receive prompt payments for approved claims via their XCover Account. Cover Genius ensures a streamlined digital claims process, supporting policies available in over 40 languages, instant payments in more than 90 currencies, and boasting an industry-leading Net Promoter Score for post-claims satisfaction.
The initiative promises to empower millions of travelers by providing comprehensive protection that is both user-friendly and globally accessible, marking a significant advancement in the travel insurance landscape.
“We’re excited to collaborate with Priceline to bring our customer-centric protection to their travelers,” said Angus McDonald, CEO and Co-founder of Cover Genius. “We avoid ‘off-the-shelf’ offerings and build technology-driven solutions that we constantly test and iterate for the best possible insurance experience. This helps develop meaningful touchpoints with customers and drives additional revenue for our partners – in fact, after launching with us, Priceline saw an increase in insurance attach rates.”
With the US travel and tourism market projected to reach$198.70bn in 2024, strong travel protection offerings play a pivotal role in fostering customer loyalty and safeguarding their investments. Cover Genius, recognised as the preferred insurtech for leading global travel brands, revolutionises travel protection with an innovative approach.
The platform features a unified API for multiple insurance lines, AI-driven policy recommendations tailored to individual customers, robust UI testing for optimised user experience, and a wide array of products including Cancel For Any Reason (CFAR) coverage, available across all 50 US states and over 60 countries.
“Our partnership with Cover Genius reinforces our commitment to revolutionize travel through pioneering technology,” said Lucy Bueti, Vice President, Rental Car and Ancillary Products at Priceline. “Through Cover Genius’ flexible platform and range of technology features, we’re able to launch and continuously improve our travel protection products to ensure they cater to the evolving needs of our customers. With the peace of mind their trip is protected, our customers can focus on the moments that matter most during their travels.”
XCover Protection is available to millions of Priceline customers in the United States and Canada with additional products and markets to follow.
Source: Cover Genius
