Transforming the insurance customer experience in Asia
In partnership with:
To delve into the requirement for successful customer interaction in the Asian markets, Insurtech Insights and AWS brought together leaders from across the insurance industry to discuss:
- How can automation help us interact with customers in the right place, at the right time?
- What is the value of investing in an omni-channel experience?
- How can insurers generate and maintain better-qualified leads?
- What are the fundamentals for successfully measuring your ROI?
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About
Today’s Asian customer expects to be able to interact with insurers seamlessly, instantly and via the channel of their choice. Expectations are framed not only by experiences with other insurers, but the slick experiences delivered by the world’s leading digital brands.
Traditionally, in insurance the opportunities to interact with customers have been few and far between, therefore insurers cannot afford their customers being disappointed after an interaction.
Our panellists include
Eric Chung
Group Head of Digital Strategy, FWD
Kean Hah
Chief Financial Officer, Chubb
Neil Gardner
Chief Customer Officer – Asia, Generali Asia
Mike Simmonds
Distribution Technology Director, Cigna
Prahlad Agarwal
Director Asia Distribution, MetLife
Richard Zhang
Managing Director, Alternative Risk Transfer, WTW
Sourabh Paul
Enterprise Sales – Inusrance, AWS
