The customer in control
In partnership with:
This report, in partnership with Duck Creek, 10 insurance leaders examine engagement between insurance providers and their customers and share their insights on the following questions:
- What is customer engagement?
- How can insurance companies adopt a customer-centric perspective?
- How can we build the modern insurance experience?
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How can we ensure the customer is really in control? Currently, there is a lack of engagement between insurance providers and their customers. In fact, unless a claim is made there could be no communication at all.
An increasingly competitive market is giving power back to the customer, therefore improving customer engagement should be a priority for insurance companies.
Our panellists include
Xavier Blanchard
AXA Travel Insurance CEO & Global Head of Specialised Insurance, AXA Partners
Andrew Holdway
Co-Head Strategic Partnerships EMEA, Swiss Re
David Darby
Chief Technology Officer, Admiral Group Plc
Roberto Pinto
President & Digital Client Solutions, Aon
Martyn Denney
Head of Innovation and Investments, Aon
Mike Smart
Sales Director, Duck Creek Technologies
Charlotte Halkett
Chief Commercial Officer, ManyPets
Tobias Sonndorfer
Executive Director, Munich Re
Paul Harvey
CEO & Founder, Adiona
