“Implementing AI effectively will set the next generation of insurers apart from incumbents by creating greater efficiencies and a frictionless experience for consumers,” says Mark LeMaster, chief claims and service officer for Root, in a statement. Root could not be reached for comment by publication. “The industry-leading accuracy and breadth of Tractable’s solutions made for a clear choice as our AI partner and serves us well in our mission to deliver world-class technology when it matters most for our customers,” LeMaster added.
Tractable offers a range of claims-focused products using AI technology, including Estimating and Triage, Review, Inspection, and Property. Its other clients include Geico, The Hartford and Covea. Subro is one of its newest products; it launched in July 2021.
Root also offers home and renters insurance. On the auto insurance side, its in the second year of a commitment to remove credit scoring from use in its model.
Source: Digital Insurance
