According to RSA, the portal leverages the latest technology, making the process easier and faster, saving brokers and customers time and effort. Commercial property is active on the service, allowing brokers to make and track claims online in real-time.
Additional lines of business will be added continuously through the remainder of the year and early into 2025. RSA has listed many benefits of employing the technology.
These have included: Streamlined First Notification of Loss process, Live Chat Support, Analytics Triage Tools, Smoother Settlements, and Automated Communication.
Gary Mason, Chief Operating Officer, Delivery Director at RSA Insurance, commented: “The decision to move to the cloud was driven by a commitment to innovation, as well as customer and broker-centricity. Our goal was to enhance our claims capabilities, delivering an improved service to our customers and brokers. ClaimCenter on Guidewire Cloud allows us to be far more agile, responsive, and efficient in our operations.”
John Chasty, Director of Customer Success at Guidewire, said: “We’re proud to partner with RSA in this groundbreaking initiative. Guidewire Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world. In an era marked by rapid technological advancements, RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud.”
