Sedgwick, a global leader in technology-enabled risk management, benefits, and integrated business solutions, has unveiled a new local capability framework tailored for Australia.
This framework defines the art and science of loss adjusting, offering a significant development in this critical domain.
The newly introduced framework, which incorporates a dynamic mentoring model, encompasses both technical and behavioral capabilities essential for a profound understanding of best practices in loss adjusting. This initiative allows a diverse array of adjusters to tap into the wealth of knowledge and expertise held by Sedgwick’s seasoned colleagues.
Sedgwick acknowledged the importance of the initiative in its journey towards becoming a top-performing property loss adjuster. The company said that the framework is designed to simplify the process for loss adjusting teams to deliver optimal value and outcomes for their clients and all stakeholders involved in the claims process.
Beyond its immediate impact, the framework is envisioned to elevate the development of professionals across the sector, regardless of their current experience levels. Simultaneously, it is expected to play a pivotal role in advancing the career growth of Sedgwick’s loss adjusters.
The framework also aims to address the industry-wide challenge of limited skilled talent, providing a valuable solution to enhance capacity and expertise in the field.
Speaking about the launch, Diego Ascani, Sedgwick CEO in Australia, explained: “Enabling loss adjusters to grow personally and professionally to their true potential is a legacy I’m passionate about supporting. The art and science of loss adjusting offers an exciting, market-leading capability map, that will give adjusters access to the tools, skills and knowledge they need to advance in their careers.”
Tony Morgan, Sedgwick national executive adjuster in Australia and advocate of the programme, commented: “I am extremely proud of the work we have done to take this project forward. It is especially relevant now as the wider market grapples with a shortage of talent and ongoing demographic changes.
Morgan added: “What truly resonates with me is the expertise needed to apply these skills in real-world settings, ultimately leading to the best possible outcome for everyone involved in an insurance claim. This initiative will be instrumental in driving the loss adjusting industry forward and am thankful to everyone who contributed to it.”
