Accor is seeking to establish an expansive e-commerce platform offering a variety of services beyond the room booking experience. This spa services, restaurants and unique experiences. Accor wants to consolidate payments, simplifying the booking process in order to streamline payments internally.
Accor previously used multiple payment gateways with different providers. The new partnership with Stripe will allow Accor to implement a single centralised system across all of the properties in its portfolio for online bookings. Accor expects the move to significantly boost its net conversion rate.
Jean Noël Lau Keng lun, SVP of Product Management at Accor, commented: This partnership transforms the payment experience for hotels and guests alike, enabling the deployment of new payment methods at scale, this improves conversion rates and also unlocks new business opportunities.”
Eileen O’Mara, CRO at Stripe, added: “Anyone who’s booked a hotel room knows the frustration when the payment doesn’t work as it should. Accor is putting guests at the heart of its payments experience. And we’re thrilled to play a part in its strategy which benefits both the hotels and their customers.”
